4. Shipping & Delivery Policy
Last updated: 27 March 2026
4.1 Delivery Coverage
Madira currently delivers within Singapore only. We do not offer international shipping at this time. Deliveries are made to residential and commercial addresses across the island, with the exception of certain restricted areas or premises where the delivery of alcohol may not be permitted under applicable laws or building regulations.
4.2 Delivery Method
All orders are fulfilled by Madira’s own delivery team. We do not outsource delivery to third-party couriers, which allows us to maintain the care and handling standards that premium alcohol products require. Our team is trained to handle bottles safely and to conduct age verification at the point of delivery.
4.3 Delivery Timeframes
We aim to dispatch confirmed orders within 1 to 2 business days of payment confirmation. Estimated delivery windows will be communicated to you after dispatch via email or WhatsApp. Delivery is typically completed within 3 to 5 business days from order confirmation, subject to order volume and delivery area. Madira does not guarantee same-day delivery unless this has been explicitly agreed at the time of order.
4.4 Delivery Fees
Delivery fees, if applicable, will be clearly displayed at checkout before you confirm your order. Madira may offer free delivery on orders above a specified minimum order value, which will be communicated on the website or portal at the relevant time.
4.5 Age Verification at Delivery
As required under Singapore’s Liquor Control legislation, our delivery personnel are authorised to request proof of age from the recipient at the point of delivery. If the recipient appears to be or is confirmed to be under 18 years of age, delivery will be refused. In such cases, no refund will be issued. It is the responsibility of the purchaser to ensure that an eligible adult aged 18 or above is present to receive the order.
4.6 Delivery Attempts & Failed Deliveries
Our delivery team will make one delivery attempt at the address provided at checkout. If no one is available to receive the order, our team will contact you via the phone number registered to your account to arrange an alternative time or collection. If we are unable to reach you or agree a redelivery, Madira reserves the right to charge a redelivery fee for any subsequent attempt. Perishable or temperature-sensitive items that cannot be safely stored pending redelivery may be returned and the order treated as cancelled, with a restocking fee applied.
4.7 Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, please refer to Section 2 of this document (Refund & Cancellation Policy) for the steps to raise a claim. We ask that you inspect your order at the point of delivery and note any visible damage before signing for receipt, where applicable.4.8 Delivery During Peak Periods During festive periods, public holidays, or periods of high order volume, delivery timeframes may be extended. We will communicate any expected delays on our website and via order confirmation communications. We appreciate your patience during such periods and recommend placing orders well in advance for time-sensitive gifting or events.
4.9 B2B & Wholesale Delivery
Delivery terms for B2B and wholesale accounts — including scheduling, minimum order quantities for free delivery, and handling of large volume orders — are agreed individually and set out in the relevant supply agreement or purchase order. Trade buyers are encouraged to discuss delivery requirements with their Madira account contact.
4.10 Marketplace Orders
For orders placed through Shopee or Lazada, the delivery arrangements displayed on those platforms at the time of purchase apply. Madira’s own delivery team fulfils these orders, but scheduling and tracking communications may be routed through the relevant marketplace platform.